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Return-Refund Policy

ALL REFUND REQUESTS MUST BE MADE IN WRITING


Facility Refunds:
  • Refund requests submitted in writing made sixty (60) days prior to reservation: A full refund will be issued minus a 20% administrative fee.
  • Refund requests submitted in writing made thirty (30) days prior to reservation: A 50% refund will be issued minus a 20% administrative fee.
  • No refunds will be issued if request is submitted less than 30 days prior to reservation.
  • No refunds will be issued in the event that the interactive water fountain and/or the playground(s) are under repair during your reservation.
  • No refunds will be issued for inclement weather. (Exception: weather advisories such as; hurricanes, tropical storms etc.).
  • A reservation may be rescheduled if the permit holder submits a request in writing to the Recreation Center sixty (60) days prior to the original reservation date, provided that a suitable substitution date is available. Only one (1) reschedule for each reservation is permitted.

Activity Refunds:

  • An administrative fee of 20% will be charged for all approved refunds
  • Additional charges may apply if participant has received uniforms or supplies.
  • No refunds will be issued after the second meeting of any activity/program/class.

ALL APPROVED WEBTRAC REFUNDS WILL BE ISSUED IN FORM OF A CHECK.